Housing, repairs and landlord complaints

Court Guide · Sources checked 13 September 2026

Where to start

Identify both the landlord and the issue. A repairs complaint, homelessness decision, possession claim and service-charge dispute may need different routes. Published satisfaction and complaint figures add context, but do not decide the rights or remedies in your own tenancy.

Keep a record of the problem

Record when the issue started, when it was reported and each response. Keep the tenancy agreement or lease, dated photographs, repair appointments and receipts for relevant expenses. Describe the effect on daily life and any urgent health or access concerns. Keep originals and a short chronology.

Use the correct complaint or appeal process

For a social landlord’s service, start with its complaint procedure and check the Housing Ombudsman’s route. Homelessness, allocations and some council administration issues may fall under different review or Ombudsman powers. Leasehold service charges and some rent disputes can involve a property tribunal. Check jurisdiction before applying.

Treat possession paperwork separately

A repairs complaint does not remove a possession deadline. Read any notice, claim and hearing letter immediately. The Housing Loss Prevention Advice Service can provide early advice and court duty help within its scope. Ask the listed provider about your circumstances and how to access help before the hearing.

Read landlord data in context

Survey percentages describe respondents. Collection methods, weighting, sample size and tenant mix affect results. Landlord complaint counts, Ombudsman findings and regulator assessments measure different things. This directory does not combine them into a single landlord score.

Find your area, provider or topic

Find a name or area

354 resources

Housing, repairs and landlord complaints

Where to start

Keep a record of the problem

Use the correct complaint or appeal process

Treat possession paperwork separately

Read landlord data in context

Find your area, provider or topic

Official guidance and related resources

Housing, repairs and landlord complaints

Where to start

Keep a record of the problem

Use the correct complaint or appeal process

Treat possession paperwork separately

Read landlord data in context

Find your area, provider or topic

Official guidance and related resources